HELP & COOKIES PAGES INFO
Help
Welcome to our 'help' page. Here you'll find answers to some of
the more commonly asked questions about our shopping cart. If you
don't find the answers you're looking for below, email us at info@oldetownegallery.com
and we'll respond as promptly as possible.
Please select the most appropriate question from the links below.
Is this site ‘secure’ for my safety?
How do you process my order?
How do I add things to my cart?
How do I remove things from my cart?
How do I see what is in my cart?
How do I change the quantity of an item I have
selected?
I have added things to my basket, but I cannot
'checkout', why?
Is this site ‘secure’ for
my safety?
Yes, the ‘shopping’ section of our web site is secured
using an SSL Certificate 128 bit Key encryption. Your credit card
information is safeguarded to comply with all Visa/Mastercard merchant
requirements.
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How do you process my order?
Your order is collected and received by us using a secure encrypted
connection for safety. Once received, we will review and process
your order for shipping, calculate the total to include appropriate
taxes and shipping changes and then contact you for confirmation.
Once confirmed, your order will be shipped via your specified carrier.
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How do I add things to my cart?
Adding items to your cart is very simple, first, select a product
category then browse that page until you find what you're looking
for and click on the link beside the picture to get more information.
If you'd like to add that product to your cart, simply enter the
quantity you would like and click the 'Add to Cart' button, that's
it!
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How do I remove things from my
cart?
It's easy to remove things you've changed your mind about from your
cart. At the top of each product page you'll find a 'view cart'
icon, simply click on that to open a full display of what you've
got inside your basket. Down the right side of that page you'll
see a shopping cart icon with a red arrow pointing out of it. Simply
click that button and that product will automatically be removed
from your cart. You'll then see a revised list of the items remaining.
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How do I see what is in my cart?
At the top of each product page you'll find a 'view cart' icon,
simply click on that to open a full display of what you've got inside
your cart basket.
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How do I change the quantity of
an item I have selected?
Changing the quantity of a selected item is very easy. Simply click
on the 'view cart' button located at the top of each product page,
locate the item you wish to change and 'left-mouse click' in the
quantity field. Change the quantity to the desired amount and hit
the 'enter' key on your keyboard to update the page.
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I have added things to my basket,
but I cannot 'checkout', why?
The only reasons you wouldn’t be able to ‘checkout’
is that you have entered your credit card number incorrectly or
your computer is set to ‘Do Not Accept Cookies’. To
accept ‘Cookies’ on your computer, click
here and follow the instructions for the browser version
you are using.
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Activating ‘Accept Cookies’
on your Computer
Internet Explorer 6.0 for Windows:
Click 'Start' menu from Desktop.
Point to 'Settings'.
Click 'Control Panel'.
Click the 'Internet Options' icon.
Select the 'Privacy' tab.
Move the 'Privacy' settings slider to Medium.
Click 'OK'.
Close 'Control Panel'.
Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows:
Click 'Start' menu from Desktop.
Point to 'Settings'.
Click 'Control Panel'.
Click the 'Internet Options' icon.
Select the 'Security' tab.
Click the 'Internet' icon.
Click 'Custom Level'.
Scroll down until you see 'Cookies'.
Select 'Enable' under 'Allow cookies that are stored on your computer'.
Select 'Enable' under 'Allow per-session cookies (not stored)'.
Click 'OK', and click 'OK' again.
Close the ‘Control Panel.’
Internet Explorer 4.X and AOL 4.0 for Windows:
Click 'Start' menu from Desktop.
Point to 'Settings'.
Click 'Control Panel'.
Click the 'Internet' icon.
Select the 'Advanced' tab.
Scroll down until you see 'Cookies'.
Select 'Always accept cookies'.
Click 'Apply' and click 'OK'.
Then close the 'Control Panel.'
Internet Explorer for Macintosh:
Click the 'Edit' menu.
Click 'Preferences'.
On the left margin, click 'Cookies' under 'Receiving Files'.
Next to 'When receiving cookies:’, select 'Never Ask'.
Click 'OK'.
AOL for Macintosh:
Click the 'My AOL' menu.
Click 'Preferences'.
Click the 'WWW' icon.
Click 'Advanced Settings'.
On the left margin, click 'Cookies' under 'Receiving Files'.
Next to 'When receiving cookies:', select 'Never Ask'.
Click 'OK' and click 'OK' again.
Netscape 6.X:
Click the 'Edit' menu.
Click 'Preferences'.
On the 'Categories' list, click 'Cookies' below the 'Advanced' option.
Select 'Accept all cookies'.
Click OK.
Netscape 4.X:
Click the 'Edit' menu.
Click 'Preferences'.
On the 'Categories' list, click 'Advanced'.
Select 'Accept all cookies'.
Click OK.
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